The Perfect Team

There are many articles on Millennials in the workforce, with some comparing them to Baby Boomers.  To be fair, I read these articles as generalization. People must be viewed for their individual merits, experience, education, most of all, skill sets and company/position fit.

So, what does this have to do with teams? It might be obvious - diversity. Currently, I’m using my decades of project management experience, including managing project managers, from multiple industries, to online banking software. I am teamed with a Millennial. When our team was first formed we were literally inverse ages. Our diversity does not stop with age, we are different ethnicities and gender.

The Perfect Team - Millennial and Baby Boomer. We work extremely well together, which like any team, is based on respect. One of the main differences is our problem solving approach. Having different approaches, which at times is exhausting, augments a collaborative environment providing a sound solution. Our collaboration does not stop with problem solving, but extends to process, customer focus, all facets related to our responsibilities.

This blog post is specific to our skill sets, but I hope to illustrate how diversity can benefit any company, by blending Millennials with Baby Boomers.

Start the New Year with Knowledge

In a recent conversation with a couple line associates, it came to my attention that many managers have no experience managing people. I commented about education and thought maybe they don’t teach management in college. The response I received was “they do in business school.”

Personally, I don’t have a business degree, but my very first college class was management. I have been managing people my entire career. One possibility is the proliferation of MBA graduates has caused the mindset you must have this degree to be a manager. Let me tell you here and now, managers exist in all industries! And most don’t have business degrees. Unfortunately, with or without a business degree there are many bad managers. I firmly believe management of people is an innate skill, either you have it or you don’t. People with marginal people skills can be coached. There is no dearth of management training books, seminars, or courses? 

So why are there so many poor managers? There is a plethora of answers and I can not begin to cover them all. Here are just a few I’ve learned while consulting:

• Haphazardly promoted into management, because the associate was good in their previous position (Peter Principle, of course many managers didn’t learn it)
• Education credentials in their expertise, but without people skills
• Sychophants
• Great sales people
• Age discrimination - the company wanted young managers
• Nepotism or favortism

How can this situation improve, as it is detrimental to productivity, company culture health and creates higher associate turnover? 

• Like the 12 step program, the higher level managers must recognize the problem. To do this they must have an open-door policy or mechanism to hear from the lower ranks. The 360 program is a good tool for this.
• Upper level management must be in touch with operations and human resources
• Provide management training and feedback
• Be bold enough to make manager changes
• When hiring, look for management courses, experience or people skills on the résumé
• Recognize people management skills can come from any industry

If you’re a job seeker or looking to grow in your career, look for ways to develop your management skills. I learned many of my techniques from excellent senior managers. I picked what I saw was effective and ineffective ways to motivate people. The most effective tool, I’ve experienced, is a mentor. A mentor does not have to be within your company. Stay in touch with your mentor frequently to review observed and your own people management techniques.

Start the year off with new skills and knowledge.

Smart Hiring (Somebody Gets It)

This was the title of one of my posts in April 2009, without the parenthetical addition shown today. That blog emphasized the job role (blending) and leadership to build an effective structure and team. I followed up with "Hire the Best", identifying over-qualified candidates as a hiring benefit.

After four years, the world of hiring is finally showing improvements. I have just signed onto a company providing production, process and business expertise. Their selection process involved a panel interview; five candidates and seven company members. I entered the foray at the last minute, due to overcoming the initial over-qualified perception.

Sidebar: 

There are several articles touting the benefits of hiring older people, including Entrepreneur, Huffington Post, Inc. A Forbes article last fall compares young verse old(er) entrepreneur's advantages.

http://www.huffingtonpost.com/2012/10/08/ageism_n_1881619.html

http://www.inc.com/eric-v-holtzclaw/5-ways-older-workers-benefit-a-business.html

http://bostinno.com/2013/02/18/age-discrimination-startups-why-older-employees-deserve-a-chance/#ss__298652_227579_0__ss

http://www.forbes.com/sites/cherylsnappconner/2012/09/03/do-older-or-younger-entrepreneurs-have-the-greater-advantage/

This selection format was new to me, but I liked it. You get a brief brain break to formulate the question's answer, as the other candidates respond, except when you're first on the rotation. This beats the rapid fire questions one-on-one (of course, this style is appropriate, if the position requires quick thinking and response skill sets). You also know the interview ends, when the last person on the panel asks their question.

After the panel interview, the company team immediately meets to select those worthy of returning for individual interviews and a screening test.

Two days later, I received a call to have lunch with the company president. During lunch, we discussed my motives, intentions and deliverables. He offered me the position on the spot, without further steps in the process.

Why this works:

• The playing field was level between candidates
• The playing field was level on the company side
• Time was efficient -  no long hours with individuals or return trips (see "Are You Smart Enough Not to be Stupid, my last blog post)
• The company gave me the opportunity one-on-one with the president to clarify my goals and motives, rather than be dismissed

Most importantly, they recognized the value, abilities and contributions beyond their current needs.

The question today - Where do you stand in your best hiring practices? You might be missing out on the best candidate, using preconceived, or worse, antiquated beliefs.

Hire the Best

The economic situation is quite understated. Reports indicate a national average unemployment rate of 9.1%. Michigan leads the country with 14.1%. What the numbers don't include are those no longer on unemployment or other indicators. The real rate is closer to 25-30% or close to one-out-of-three or four people are not working. I'm sure you know someone unemployed, if not yourself.

What does this mean to the marketing/advertising industry? There are great people available to hire. Not good, but great people. I can't believe hiring managers still use the term, "over-qualified". Unless you're skirting the law and using this term to invoke age discrimination (shame on you), the word "qualified" is inside this term.

My definition of over-qualified, is getting more than you deserve. A candidate that can deliver above expectations and provide skills beyond the job description – bonus for you.

If you are age discriminating (shame on you), think again. These are seasoned professionals, who can help grow your company and you. It's a win-win situation. You can mentor your specific expertise back to them, too.

Look through those résumés again, now.